Frequently Asked Questions

Welcome to our FAQ section! Here, we address some of the most common questions we receive about our cleaning services. Whether you’re a new customer or considering our services for the first time, we hope this information helps you make an informed decision.

General Questions

1. What areas do you serve?

We provide cleaning services in Anacortes, Bellingham, Bow, Burlington, Concrete, Conway, La Conner, Mount Vernon, Sedro-Woolley, and Stanwood. Please contact us to confirm if we service your location.

2. What types of cleaning services do you offer?

We provide residential and commercial cleaning services, including regular housekeeping, deep cleaning, move-in/move-out cleaning, and post-construction cleaning.

3. Are your cleaning products safe?

Absolutely! We prioritize your health and safety by using eco-friendly and non-toxic cleaning products whenever possible. If you have specific preferences or allergies, please let us know, and we will accommodate your needs.

4. Do you offer one-time cleaning services?

Yes, we offer one-time cleaning services for special occasions, events, or any time you need an extra hand with your cleaning.

5. Do you need to visit my home to provide me with an estimate?

No! You simply fill out the online estimate form, and we will call or email you a quote within one business day. Occasionally, we may need to do an in-person estimate for accuracy. Call us at (360) 429-9000 or request a quote online.

6. What should I do before the cleaning team arrives?

To help us facilitate a thorough and efficient cleaning service, we recommend tidying up and decluttering areas as much as possible before our arrival. This allows our team to focus on cleaning rather than organizing. However, if you are unable to do so, our staff is prepared to work around your space and will still deliver high-quality results.

7. How do you determine pricing for your services?

Pricing depends on the size of the space, the type of cleaning required, and the frequency of service. We provide upfront quotes with no hidden fees.

8. What forms of payment do you accept?

We accept various payment methods, including cash, checks, bank transfers, and other agreed-upon options.

9. Do you offer discounts for recurring services?

Yes, we offer discounts for clients who schedule recurring cleaning services, such as weekly or bi-weekly appointments.

10. How often should I schedule cleaning services?

This depends on your lifestyle and preferences; however, we recommend regular cleanings monthly or bi-weekly for optimal results.

11. What is included in a standard cleaning service?

A standard cleaning typically includes dusting, vacuuming, mopping, kitchen cleaning, and bathroom sanitization. Additional services can be added upon request.

12. What should I do with my pets during the cleaning?

For their comfort, we recommend securing them in a separate room or with a trusted friend during our visit.

13. What if I'm not satisfied with the service?

Your satisfaction is our priority! If you are not completely satisfied with our cleaning service, please contact us within 24 hours, and we will send a team to address your concerns at no additional charge.